Food & Beverage Assistant Manager

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalised welcome

 Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Ensures that reference standards are properly applied,
• Checks that sales materials are well presented,
• In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions,
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef

Talent & Culture Responsibilities

• Live and Breath Accor Brand and Service Standards
• Manage and values the different food and beverage points of sale,
• Make sure of the information transmission in the concerned services,
• Develops team spirit and motivation by creating a good working atmosphere,
• Takes part in or validates recruitments,
• Organises the welcome and integration of new employees,
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts,
• Conducts annual performance appraisals and sets targets for the team,
• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up,
• Helps employees improve their skills and provides support for career development,
•  Applies labour legislationhttps://careers.accor.com/global/en/job/food-and-beverage-assistant-manager-f-m-x-in-novotel-london-blackfriars-london-united-kingdom-jid-97542