Front Office Manager

About Gamra Mountain Resort by Mantis

Gamra Mountain Resort by Mantis, is an environmentally focused destination nestled in Al Baha City, KSA, offering 30 elegantly designed suites with sweeping views of the Al Baha mountains. The resort features two specialty dining venues, meeting rooms and an adventure park, blending sustainable design with immersive nature experiences. Ideal for adventure travelers, families, and couples, it provides a refined getaway haven within the GCC.

Set in the cool highlands of Al Baha, the destination is celebrated for its misty mountains, lush forests, and rich heritage, offering a refreshing natural escape for explorers, adventure seekers, and those drawn to authentic mountain experiences.

Mantis Al Baha Resort is where refined mountain living meets nature. Discover cool highlands, thoughtfully designed amenities, and authentic adventures that connect you to Al Baha’s landscape and culture.

Role Overview

As Front Office Manager (Saudi National), you will be the heart of the guest journey at Gamra Mountain Resort, leading all front-of-house operations and shaping exceptional arrival, stay, and departure experiences.

You will play a pivotal role in building a warm, intuitive, and highly personalised service culture that reflects the spirit of Mantis — where hospitality is thoughtful, connected, and deeply human.

Working closely with the General Manager and leadership team, you will oversee front office operations in a remote mountain resort environment, ensuring operational excellence, strong team engagement, and seamless guest experiences.

Key Responsibilities

Front Office Leadership

• Lead all Front Office operations including reception, guest services, concierge, and porter teams
• Ensure smooth arrival, in-stay, and departure experiences for all guests
• Champion a culture of intuitive, personalised, and attentive service
• Maintain strong communication with Housekeeping, F&B, and other resort departments

Guest Experience Excellence

• Create memorable guest journeys rooted in the unique mountain destination experience
• Handle guest feedback, concerns, and special requests with professionalism and care
• Anticipate guest needs and proactively enhance satisfaction and loyalty
• Ensure VIP arrivals and special occasions are delivered to a high standard

Team Management & Development

• Recruit, train, and lead the Front Office team in line with Mantis service standards
• Develop a strong, engaged, and service-driven team culture
• Conduct coaching, performance reviews, and ongoing skills development
• Foster a collaborative and supportive working environment

Operational Excellence

https://careers.accor.com/global/en/job/front-office-manager-saudi-national-in-mantis-al-baha-al-baha-saudi-arabia-jid-97510