Chef de Brigade

MANDARIN ORIENTAL PARIS is looking for a chef de brigade to join our Front office Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris, the chef de brigade will meet and exceed guest expectations by providing efficient and courteous reception service in accordance with Legendary Quality Experiences. They manage the daily operations of the reception desk, including front desk management when necessary.

As chef de brigade, you will be responsible for the following duties:

• Effectively lead and support Front Office staff to ensure smooth daily operations, offering guidance and hands-on involvement.
• Assist the Assistant Front Office Manager in training team members according to company standards and identifying further training needs.
• Monitor and ensure timely completion of all duties from the task list, including opening and closing checklists.
• Maintain cleanliness and organization in both the reception and back-office areas at all times.
• Identify areas for service enhancement using guest feedback and opportunity reports, sharing insights with supervisors.
• Promote proactive and effective communication to foster teamwork and a positive work environment.
• Enforce hygiene and grooming standards to reflect the Mandarin Oriental’s professional image.
• Handle guest requests and complaints efficiently; promptly escalate serious issues to supervisors.
• Cooperate closely with Concierge, Housekeeping, Reservations, Room Service, Night Team, and Accounting.
• Ensure accurate staff scheduling, data verification, proper cash handling, and actively participate in or lead meetings when needed.

As chef de brigade, we expect from you: 

• Availability for night shifts
• https://careers.mandarinoriental.com/jobs/chef-de-brigade-paris-ile-de-france-france-88784297-5e9e-4bd8-a520-6ac19f998478