Director of Rooms

Mandarin Oriental, Boston is looking for a Director of Rooms to join our Hotel Leadership Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Rooms Division in Boston, Massachusetts, the Director of Rooms will provide supervision, direction and leadership in the Front Office and Housekeeping teams in accordance with the objectives, performance and quality standards established by the hotel.

The Director of Rooms reports to the Hotel Manager and directly oversees the Front Office Manager and Executive Housekeeper.

As Director of Rooms, you will be responsible for the following duties:

• Support company’s culture through the use of MOHG’s Vision, Mission, Values, and Legendary Quality Experiences on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
• Operate the Front Office and Housekeeping departments properly, efficiently and with profitability, which includes supervising Front Office and Housekeeping Managers and their development and performance
• Responsible for planning, monitoring, and meeting all financial and qualitative objectives for the Rooms Division; actively involved in the capital expense planning of the Rooms Division
• Act as Manager on Duty
• Personally own and elevate service quality metrics of the Front Office and Housekeeping by adhering to Legendary Quality Standards
• Ensure an exceptional level of service for all guests, including a warm and genuine arrival and departure experience
• Maximize room revenue and occupancy by effectively controlling rates and availability
• https://careers.mandarinoriental.com/jobs/director-of-rooms-boston-massachusetts-united-states