Head of Guest Experience

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Head of Guest Experience

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

 

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free meals while at work.
  • Dry-cleaning service availability for uniforms.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 20% discount at any of the St. Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Life Assurance Scheme
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Mental Health First Aiders within the team
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefits
  • Outstanding Wellness program

Position Summary

As A Head of Guest Experience (HGX) at St. Pancras London you will be responsible for the experience of all hotel guests through the planning and delivery of the highest levels of hospitality and service. The Head of Guest Experience is accountable for 3 areas: Guest Services, Guest Relations and lobby Host. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.https://careers.marriott.com/head-of-guest-experience/job/CA7649C61DAFF506E8055D86352EDC22

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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