Guest Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Manager

Company Description

 

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 290 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: +91 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

 

Job Description

 

Primary Responsibilities

 

Compliance

 

  • Leads and supports all Guest Experience initiatives at the property.
  • Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.
  • Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.
  • Works with and supports Department Heads to prepare for LQA or BARE Brand Assurance audits as applicable to the hotel.
  • Conducts regular property self-assessments on the Operational Brand Standards and other quality programs including cross-departmental audits through iAuditor and other tools.

 

Monitoring

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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