Guest Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Manager

JOB DESCRIPTION

Embassy Suites by Hilton Miami International Airport is searching for a talented Manager on Duty to join their Front Office team! This position will report to the Night Manager and will oversee 5 team members per shift which includes front desk, bell and airport drivers.

The ideal candidate will have a minimum of 1-2 years’ experience as a Front Office Manager in a hotel. Open flexibility and willing to work nights and overnights is required. Previous hotel experience is required. Hilton and OnQ are highly preferred but not mandatory. Bi-lingual is highly preferred

Shift Pattern: Open availability for all shifts including overnights and Weekend/holiday availability is required.

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

  • Access to your pay when you need it through DailyPay
  • Medical Insurance for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

  • Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concernsEmbasshttps://jobs.hilton.com/apac/en/job/HOT0CJ1P/Guest-Experience-Manager-Manager-On-Duty-Embassy-Suites-by-Hilton-Miami-Airport

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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