Mandarin Oriental Hotel Group
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Bodrum
A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
Duties and Responsibilities
Train colleagues on operational procedures (SOP’s) and functions and explain company
policies
Revise & change SOP´s when necessary.
To meet managers to stay informed of changes affecting operations and share these changes with Guest Experience team.
Complete daily Guest Experience allocation sheet and share this with relevant departments.
Observe and evaluate colleagues’ appearance and performance to ensure quality service and
Compliance with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Apply guest feedback to service improvement efforts.
Inform colleagues about special events or promotions taking place in the resort
Requisition necessary supplies, equipment, or services.
Resolve guest complaints and ensure follow up is carried out the Guest Experience team
Meet and greet guests ensuring that a smooth sequence of the arrival and departure experience is followed.
Act on behalf of Mandarin Oriental, Bodrum to ensure all guests are delighted and satisfied at all times.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
Mandarin Oriental, Boston is looking for a Director of Rooms to join our Hotel Leadership Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. […]
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
Job Description The beautiful Avani Living Queen’s Wharf Residences seeking a Resident Service Agent to join our team on a Part Time basis. The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will […]
Job Description Oaks Brisbane Festival Suites are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. Key Responsibilities Include: Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests. Serve as a […]
