Front Office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Agent

  • To provide consistent and superior service, and maintain high service standards
  • To treat the guest in the best way from Welcoming the guest to farewell
  • To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
  • To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
  • To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
  • To ensure attendance to internal trainings and meetings
  • To provide maximum guest satisfaction and profitability on room sales
  • To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton 
  • To fully perform the Welcome and Farewell of the guests
  • To inform guests about the hotel
  • To take over the shift and consider the volume of business for adjustments
  • To be able to use ONQ system, to set the bills at the end work shift
  • To be knowledgeable on how to use technical equipment

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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