Customer Services Representative (German)
Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?
WHO WE ARE:
Here at Cork CEC, we are a diverse group (with 52 nationalities) and we are committed to ensuring our associates explore and realise their full potential. There are clear career paths and opportunities to grow right at the beginning; 39 departments, 95 job roles ranging from customer services, social media, to digital content management. There’s something for everyone!
WHAT CAN YOU EXPECT?
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels. Responsibilities include processing reservation requests and supporting basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximise revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.
WE WILL TAKE CARE OF YOU:
Taking care of you is a priority. From day one, you will be eligible for Marriott’s Associate Explore rate-curate a great work-life balance; stay at amazing properties! We will pay you a sign-on/retention bonus of €2k! We enjoy lots of benefits, including:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences […]
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space […]
Additional Information: This hotel is owned and operated by an independent franchisee, Montcalm Hotels Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. […]
