Front Office Team Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Team Leader

Join the Front Office team at Novotel Cairns Oasis Resort, a relaxed tropical retreat in the heart of Cairns. Surrounded by lush gardens and a lagoon-style pool, our resort offers a welcoming escape for families, leisure travellers and groups exploring Tropical North Queensland.

At Novotel, we focus on friendly genuine service and creating seamless guest experiences in a vibrant resort environment. As part of the global Accor network, you will have access to training and development opportunities along with the support of a world-leading hospitality brand.

Located just minutes from the Cairns waterfront, the resort combines comfortable accommodation, relaxed dining and a lively atmosphere where teamwork and service excellence come together.

If you are looking for a step up in your career, with the opportunity to develop into duty management shifts, this is the pathway for you.

 

Job Description

 

We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.

In this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.

Your key responsibilities will include:

  • Overseeing daily front desk operations including check-in, check-out and guest services
  • Leading, supporting and motivating Front Office team members during shift
  • Ensuring exceptional guest experiences through prompt, friendly and efficient service
  • Handling guest enquiries and feedback and resolving issues in a professional manner
  • Maintaining smooth communication between Front Office and other resort departments
  • Driving training, development and ongoing coaching to strengthen team capability and performance
  • Ensuring accurate use of property management systems such as Opera Cloud
  • Driving a positive, welcoming and professional front office environment

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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