Front Office – Switchboard Operator

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65

Note: The official title for this position will be Royal Service Agent.

Job Duties Include:

• Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
• Processing all external and internal calls by redirecting calls or directly assisting the caller.
• Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
• Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
• Maintaining accurate records of guest calls to maintain data integrity.
• Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

Your Skills & Qualifications:

• High School diploma
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Fluency in English; additional languages are a plus

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeeshttps://careers.accor.com/global/en/job/front-office-switchboard-operator-in-fairmont-banff-springs-banff-canada-jid-98271