Reservations Sales Agent

Accor is the Pacific’s largest hotel group and one of the world’s leading hospitality brands, with a network of more than 5,600 properties across over 110 countries. We offer exceptional opportunities for career development and the opportunity to Work Your Way across much-loved brands ranging from luxury to economy hotels around the world.

Pullman Sydney Airport is located in the heart of Mascot Business Park and only a short walk from Mascot train station. The 5-star hotel features 229 contemporary rooms and suites, Mobius Bar & Grill, and premium conference and events facilities designed for creative thinkers and modern business travellers.

We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis.

Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.

Key Responsibilities

• Handle hotel reservations via phone, email, and online booking channels

• Provide exceptional customer service and respond promptly to guest enquiries

• Maximise revenue opportunities through upselling and promoting hotel services

• Maintain accurate guest information and booking details in Opera PMS

• Coordinate closely with Front Office, Sales, and Revenue teams

• Ensure all reservations are processed efficiently and accurately

• Maintain knowledge of hotel facilities, promotions, and local area information

• Assist with group reservations and special guest requests when required

• Previous experience in hotel reservations or front office preferred

• Knowledge of Opera PMS and Microsoft Office preferred

• Strong communication and interpersonal skills

• Excellent organisational and time management abilities

• Ability to work in a fast-paced environment and multitask effectively

• Positive attitude with a strong guest service focushttps://careers.accor.com/global/en/job/reservations-sales-agent-in-pullman-sydney-airport-mascot-australia-jid-94803