Concierge

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

The Concierge will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
• Will Act as an ambassador for the hotel and will assist guests with any reasonable request when approached in the lobby
• Maintain open lines of communication with all other hotel departments, especially the Front Desk, Housekeeping, Royal Service, Fairmont Gold, and Guest Services department
• Maintain cleanliness, safety and order in all of his/her work areas and reports any deficiencies to Supervisor
• Assist in the cleanliness of the lobby and front drive areas at all times
• Establish and maintain effective working relationships with all associates
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
• Maintain consistent adherence to Fairmont Century Plaza Guest Service Standards
• Work varied shifts, including weekends and holidays
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
• Maintains complete knowledge of all CPZ features, services attractions, amenities, locations and hours of operation; all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
• Provide a service or assistance to meet the needs of a guest, client or customer based on information keyed, gathered, studied, processed or reviewed
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity
• Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Receive complaints (guest or internal) and resolve matters in a timely manner
• https://careers.accor.com/global/en/job/concierge-in-fairmont-century-plaza-los-angeles-united-states-jid-98830