Reservations Sales Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Sales Agent

Company Description

 

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

  • 5-star luxury in the heart of the Melbourne’s shopping, theatre and business precincts
  • 363 rooms with breathtaking views over Melbourne
  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

 

Job Description

 

Reservations Agent

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, luxury environment where every interaction matters? If so, we invite you to become part of our team as a Reservations Agent

About the Role

As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience.

What You’ll Do

  • Manage room reservations via phone, email, and online channels with accuracy and efficiency.
  • Deliver exceptional customer service that reflects our luxury brand standards.
  • Provide guests with detailed information about accommodation, dining and hotel facilities.
  • Identify opportunities to enhance guest experiences through personalised recommendations and upselling.
  • Build strong relationships with guests and anticipate their needs before arrival.
  • Collaborate closely with Front Office, Sales, and Revenue teams to maximize guest satisfaction and hotel performance.
  • Maintain accurate reservation records and ensure all guest preferences are captured.https://careers.accor.com/global/en/job/reservations-sales-agent-in-sofitel-melbourne-on-collins-melbourne-australia-jid-98965

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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