Room Attendant

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Room Attendant Mandarin Oriental Hyde Park, London, we expect from you:

• Consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• You are expected to provide a discreet one-stop service combining servicing of rooms with checking and replenishing of mini bar and  amenities.
• You will also ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.

We are looking for someone with ideally a previous experience in a five star hotel and a passion for hospitality. You are willing to provide a professional, attentive and impeccable service in order to achieve great customer satisfaction.

As a Room Attendant, you will be working on a shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be in the morning, afternoon and evening (including weekends and bank holidays), so flexibility is required.

To be a successful Room Attendant candidate, you will ideally have previous experience cleaning in high end, private residences to a high standard. You must have an excellent eye for detail, as well as strong verbal communication skills.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• https://careers.mandarinoriental.com/jobs/one-hyde-park-room-attendant-london-england-united-kingdom