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Concierge

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

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  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Provide guests access to all that Macau has to offer
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • Offer a warm, sincere and personalized welcome to all guests
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
  • Have an in depth knowledge of directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Maintain a consistent and sufficient level of brochures, maps and handouts
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the hotel and the city
  • Arrange tickets for theatre, sporting events and local attractions
  • Make and confirm dining reservations
  • Arrange for package delivery and pickup for guests
  • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
  • Communicate all important details to management and colleagues
  • Provide a daily list to the Front Office Manager or Duty manager of transportation reservations
  • Maintain a clean, neat and organized desk
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
  • Provide clear directions for all guests travelling outside the hotel
  • Respond to all guest needs and requests
  • Other activities as deemed appropriate by the Front Office Manager
  • Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
  • To assist in greeting and checking-in VIP and Long Stay guests
  • To ensure that he/she is aware of current promotions, policies and other important information.
  • To ensure that he/she is familiar with the hotel’s products and services.
  • To ensure that guest history records are accurately maintained and all repeat guests preferences are met.
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Perform any tasks as assigned by the Management
  • https://careers.mandarinoriental.com/jobs/guest-services-agent-concierge-macau-macao

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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