Guest Experience Expert At Your Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Expert At Your Service Agent

LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street’s world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel’s 1920’s-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can’t wait to welcome you to Mayfair. We are part of Marriott International, the world’s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Service Associate At Your Service Agent to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.

JOB SUMMARY

Our roles go beyond simply delivering smooth check-ins and check-outs. We are dedicated to creating memorable and unique guest experiences. As a Guest Experience Expert At Your Service Agent, you will take initiative to support guests throughout their stay by handling requests, managing calls, resolving issues, and sharing local insights, ensuring every interaction feels seamless and personal. You will operate the switchboard, manage guest communications, coordinate with internal teams, and respond promptly to special requests while maintaining accurate records and follow-ups. Success in this role requires professionalism at all times, adherence to company policies and standards, a strong focus on safety and confidentiality, and a commitment to delivering exceptional service that consistently exceeds guest expectations.

WHAT WE CAN OFFER YOU:https://careers.marriott.com/guest-experience-expert-at-your-service-agent-grosvenor-square/job/63BB827BBCF1CE9A4F8BC836E4C1A835

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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