Resort Houseperson

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 seperate blocks, and tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

What you’ll be doing:

• Complete a daily Houseperson checklist and respond to guest requests
• Ensure that all areas of the resort are maintained and cleaned to a high standard
• Communicate with clarity and care, with guests and your team
• Work collaboratively with all teams and departments
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Work together with housekeeping and front office to ensure all requests are fulfilled
• Maintain a high standard of cleanliness in all guest rooms and housekeeping areas

What you will bring to the role: 

• High-energy and efficiency at completing a housekeeping tasks
• Experience as a house-person or housekeeper with inventory responsibilities
• Availability across all days of the week between 8am – 9pm
• Able to safely drive a golf buggy vehicle (highly regarded, training will be provided)
• Good Communication skills
• A positive teamwork mindset
• Physical fitness is essential & Able to comfortably lift 10kg
• Exceptional attention to detail & organisation skills
• Commitment to delivering heartfelt hospitality experiences to guests https://careers.accor.com/global/en/job/resort-houseperson-in-carrara-australia-jid-97818