Reservations Group Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Group Coordinator

Company Description

 

“Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

 

Job Description

 

Position Overview

As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi task while under pressure and have a proactive approach to your work.

 

Main responsibilities

  • Follows up the administration of reservations in groups thoroughly, making check-in operations easier for the Front Office team
  • Transforms enquiries into reservations to maximise revenue
  • Offers and explains the Accor Live Limitless loyalty program to all customers
  • Ensures that all groups reservations details are entered into the system precisely and confirmed with the customer
  • Ensures that any requests are passed onto the relevant department for action
  • Helps to optimise occupancy and average room rates
  • Respects and applies the hotel’s pricing policy and implements the Revenue Management policy
  • To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links to help support our customers in their experience.
  • Ensures all customers first impression of the hotel is a Heartist one
  • Develops and trains team members in group reservations to assist the Reservations Manager
  • Supervises new and existing team members when they start with the hotel and supervises their work on a day to day basis.https://careers.accor.com/global/en/job/reservations-group-coordinator-in-pullman-london-st-pancras-london-united-kingdom-jid-99749

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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