Front Desk, Rooms Controller

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We are seeking a detail-oriented and professional Front Desk, Rooms Controller to join our hospitality team in Cairo, Egypt. In this role, you will be the backbone of our front desk operations, managing room inventory, coordinating guest services, and ensuring seamless check-in and check-out experiences. You will work collaboratively with housekeeping, maintenance, and management teams to optimize room availability and maintain exceptional guest satisfaction. This position requires someone who is organized, efficient, and committed to delivering outstanding customer service in a fast-paced hotel environment.

• Manage front desk operations, including guest check-in, check-out, and room assignments
• Monitor room inventory and occupancy status using hotel management systems
• Coordinate with housekeeping and maintenance teams to ensure room readiness and maintenance schedules
• Process and manage reservations, modifications, and cancellations accurately
• Address guest inquiries and resolve room-related issues promptly and professionally
• Maintain accurate administrative records and documentation related to room assignments and guest information
• Communicate effectively with guests regarding room availability, amenities, and hotel services
• Ensure compliance with hotel policies and procedures regarding room management and guest services
• Assist with special requests and coordinate additional services for guests
• Support the front desk team during peak hours and busy periods
• Generate reports on room occupancy, maintenance issues, and operational metrics

• 2+ years of experience in front desk operations or hotel management
• Proficiency with hotel management systems and room management software
• Strong organizational and time management skills
• Excellent interpersonal and communication skillshttps://careers.accor.com/global/en/job/front-desk-rooms-controller-in-fairmont-nile-city-cairo-egypt-jid-98864