DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
· Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
· Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Double check routing for all group reservations.
· Sending no-show, pickup, and all requested reports for citywide groups including post-event audit reports
PEOPLE
· Promote teamwork and quality service through daily communications and coordination with other departments.
· Covering lunch shifts for front desk agents
· Assisting during peak arrival/departure periods
GUEST EXPERIENCE
· Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
· Assign rooms to all reservations each day
· Upgrading members based on elite IHG Rewards status
· Balancing inventory
· Sending out pre-arrival upgrade notifications
· Coordinate distribution of welcome letters, bags, room drops, etc as needed and requested by clients
RESPONSIBLE BUSINESS
· Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
· Maintain accurate filing system for groups and ensure that each group block is traced.
· Create subblocks for citywide groups that have multiple groups visiting for conventions
· Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.https://careers.ihg.com/en/job-details/?jobref=Coordinator+Group+Reservations%7cUS%7c166959#174703
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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