Reservations Agent

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

At Novotel Sydney City Centre, every great stay starts with a great first impression. We’re looking for a full-time Reservations Agent to join our dynamic team. If you’re passionate about hospitality, love connecting with people, and enjoy delivering thoughtful service in a fast-paced environment, we’d love to welcome you to the team.

As our Reservations Agent, you’ll be the first point of contact for many of our guests, helping create exceptional experiences from the very first interaction. In this role, you will:

• Manage FIT and corporate reservations received via phone, email and other booking channels.
• Deliver warm, professional and personalised service with every guest interaction.
• Provide accurate information and assist guests with booking enquiries, changes and special requests.
• Build your knowledge of the ALL – Accor Live Limitless loyalty programme to confidently promote member benefits and enhance the guest experience.
• Work collaboratively with Front Office and hotel operations teams to ensure guest requests are communicated and delivered seamlessly.
• Maintain accurate reservation records while identifying opportunities to maximise occupancy and revenue.

What You’ll Bring

• A passion for hospitality and creating memorable guest experiences.
• A warm, confident and professional communication style.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• A proactive, positive attitude and a willingness to learn.
• Flexibility to work across a rotating roster, including weekends and public holidays as required.
• Previous experience in Reservations, Front Office or a customer service role is highly regarded.