Assistant Housekeeping Manager

JOB SUMMARY

Supports the Executive Housekeeper and/or Assistant Executive Housekeeper in all respects of responsibility for the cleanliness and orderliness of the hotel.

JOB DUTIES AND RESPONSIBILITIES

• Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper.
• Oversees daily room operations and coordinating with other departments regarding any issues related to room operations.
• Handles guest complaints and requests, promptly and efficiently.
• Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department.
• Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates.
• Daily inspection of all VIP rooms to ensure the room is in perfect condition.
• Ensures quality and consistency of all work produced.
• Supports in departmental projects, and contribute innovative ideas to enhance operations.
• Keep records of all controllable items, sales figures and production figures.
• Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments.
• Supports in managing linen, uniforms, and departmental supplies.
• Analysing guest feedback and identify improvement areas.
• Periodically checks on the various housekeeping stores ensuring cleanliness and orderliness.
• Checks on all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.https://careers.marriott.com/assistant-housekeeping-manager/job/2225D90CE