Food & Beverage Supervisor

Pullman Rotorua is seeking an experienced and passionate Food & Beverage Supervisor to join our award winning hospitality team.

If you are an energetic hospitality professional with strong leadership skills, a passion for exceptional guest service, and experience supervising busy food and beverage operations, we would love to hear from you.

Working across our restaurant, bar, Executive Lounge, room service, and conference and events operations, you will play a key role in delivering memorable guest experiences while supporting and developing a high performing team.

Reporting to the Food & Beverage Manager, you will be responsible for the day-to-day supervision of Food & Beverage operations while ensuring exceptional service standards, operational efficiency, and team performance.

Key responsibilities include:

• Supervising daily restaurant, bar, Executive Lounge, room service, and conference and events operations.
• Leading service during busy meal periods and functions.
• Coaching, mentoring, and supporting Food & Beverage team members.
• Conducting preservice briefings and on the job training.
• Ensuring exceptional guest service and resolving guest enquiries professionally.
• Maintaining high food safety, hygiene, and presentation standards.
• Supervising conference and event service in accordance with Banquet Event Orders (BEOs).
• Monitoring staffing levels and assisting with roster planning.
• Managing cash handling, guest billing, and shift banking procedures.
• Assisting with stock control, inventory, and ordering.
• Promoting upselling opportunities and achieving departmental sales targets.
• Maintaining compliance with Health and Safety requirements.
• Working collaboratively with Kitchen, Front Office, and other hotel departments.

To be successful in this role you will have:

• At least 3 years of Food & Beverage experience within a hotel, restaurant, or premium hospitality environment, including at least 1 year in a supervisory or team leadership role.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong customer service and communication skills.
• Experience handling guest concerns and resolving issues professionally.
• Sound understanding of food safety, hygiene, and Health and Safety requirements.
• Experience with POS systems, cash handling, and shift reconciliation.
• Excellent organisational and time management skills.https://careers.accor.com/global/en/job/food-and-beverage-supervisor-in-pullman-rotorua-rotorua-new-zealand-jid-100395