Company Description
ibis Kuwait Salmiya is a modern economy hotel operated under the Accor hospitality group. Located in the heart of Salmiya, the hotel offers comfortable accommodations for both business and leisure travelers. It features well-equipped guest rooms and suites, dining outlets, meeting facilities, a fitness center, and complimentary Wi-Fi. Conveniently situated near shopping, entertainment, and the city’s business district, ibis Kuwait Salmiya is known for delivering quality service, affordability, and a welcoming guest experience
Job Description
The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.
Key Responsibilities:
- Welcome guests and perform check-in/check-out procedures efficiently.
- Manage room reservations, modifications, and cancellations.
- Handle guest requests, inquiries, and complaints professionally.
- Process payments, maintain accurate billing, and issue invoices.
- Answer telephone calls and direct inquiries appropriately.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Maintain accurate guest records using the hotel’s property management system.
- Provide information about hotel services, facilities, and local attractions.
- Ensure the reception area is clean, organized, and professional at all times.
- Follow hotel policies, safety procedures, and service standards.
Qualifications
- bachelor’s degree in Hospitality, Tourism, or a related field preferred.
- Previous experience in front office, reception, or customer service is an advantage.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel property management systems (e.g., Opera is an advantage).
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and customer-focused attitude.
- Flexibility to work shifts, including weekends and public holidays.https://careers.accor.com/global/en/job/receptionist-in-ibis-kuwait-salmiya-kuwait-city-kuwait-jid-100240
