Night Duty Manager

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Night Duty Manager is responsible for overseeing all hotel operations during the night shift, ensuring smooth guest service delivery, operational efficiency, safety, and security standards. The role acts as the primary management representative on duty, handling guest concerns, coordinating with departments, monitoring overnight activities, and responding to emergencies while maintaining the highest level of guest satisfaction and brand standards.

Key Responsibilities

Guest Service

• Ensure excellent guest experiences and prompt resolution of guest concerns and complaints.
• Handle VIP arrivals, special requests, and emergency situations professionally.
• Conduct regular guest interaction and follow up on service recovery actions.

Operations Management

• Oversee all hotel operations during the night shift.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Monitor occupancy, arrivals, departures, and room status.

Safety & Security

• Act as the emergency response leader during the night shift.
• Ensure compliance with hotel policies, safety procedures, and security standards.
• Conduct property inspections and night rounds.

Financial & Administrative

• Review daily operational reports and night audit activities.
• Ensure accurate completion of end-of-day procedures.
• Monitor cash handling and revenue control processes.

Leadership

• Provide guidance and support to night shift team members.
• Ensure adherence to company standards, policies, and procedures.
• Report significant incidents and operational issues to management.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 3–5 years of hotel operations experience, preferably in Front Office or Rooms Division.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication skills in English and Thai.
• Ability to work independently and handle emergency situations effectively.
• Proficient in hotel PMS systems and Microsoft Office.

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