Reservations Executive – Groups

Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.

Your Luxury Purpose: Our agents’ first contact for their hotel journey. Curating seamless group events. Delivering personalised, high-touch service that transforms moments into memorable occasions, while building trust and excitement at every stage of the client experience.

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries.  Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue.

• Work alongside our revenue team in selling group bookings for our leisure market.
• Manage inventory with revenue to assist in selling suitable business
• Work with our return and new tour series, assisting loading future series, quoting and with the GM on contracts for upcoming seasons.
• Prepare group blocks and manage group rooming lists.
• Send quotes and confirmations to travel agents and  clients.
• Monitor and chase outstanding payments, deposits, and prepayments for groups.
• Provide timely status updates on group bookings, cancellations, and amendments.
• Ensure group bookings are accurately reflected in PMS and maintain records for audit purposes.
• Coordinate with relevant departments to fulfil special requirements for groups, including F&B and conference services
• Answer all calls promptly, within three rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Take personal responsibility to ensure that all enquiries are addressed.

• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Rooms Division Manager, General Manager or a senior member of the executive team.
• Action requirements made by the Revenue Team
• Accuracy of information and attention to detail, especially for group bookings.
• Handling a fast-paced environment whilst managing guest and group expectations.
• Complaint resolutionhttps://careers.accor.com/global/en/job/reservations-executive-groups-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-100772