Duty Manager

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Job Summary

We are seeking a dynamic, guest-focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq, ensuring seamless guest experiences and smooth coordination across all departments in a remote luxury desert environment.

Reporting to the General Manager, the Duty Manager acts as the key operational leader on shift, responsible for maintaining exceptional service standards, resolving guest issues, and ensuring all areas of the resort operate efficiently and in alignment with the Our Habitas philosophy.

This role requires a hands-on hospitality professional who thrives in fast-paced luxury environments, demonstrates strong leadership and problem-solving abilities, and is passionate about delivering memorable, personalized guest experiences. The Duty Manager plays a vital role in ensuring operational excellence, safety, and consistency across all guest touchpoints.

Key Responsibilities

• Oversee day-to-day resort operations during assigned shifts, ensuring smooth coordination between all departments including Front Office, Housekeeping, Food & Beverage, and Wellness.
• Act as the primary point of contact for guest inquiries, requests, and service recovery, ensuring prompt and effective resolution.
• Conduct regular property walkthroughs to ensure readiness, safety, cleanliness, and brand standards are consistently maintained.
• Monitor guest arrivals, departures, and in-house guest experiences to ensure seamless service delivery.
• Support Front Office operations, including check-in, check-out, VIP arrivals, and special guest requests when required.
• Handle and resolve guest complaints professionally, ensuring a high level of guest satisfaction and recovery when needed.
• Ensure compliance with health, safety, security, and operational standards across all resort areas.
• Coordinate with department heads to ensure efficient communication and operational alignment throughout the resort.https://careers.accor.com/global/en/job/duty-manager-in-our-habitas-ras-abrouq-doha-qatar-jid-101145