Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As the Resident Services Coordinator at Fairmont Chateau Lake Louise, you will support the daily experience of 800 on-site staff residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Pay Rate: 56,000.00/YR

Job Duties Include:

Reporting to the Resident Services Manager, responsibilities and essential job function include but are not limited to the following:

• Exemplifying a culture of service for all residents on property as the first line of communication the resident experience
• Manage residence office activity including telephone, in-person, and email inquiries.
• Serving as the first point of contact for residents
• Assisting residents with: guest passes, parking passes, resident gym cards, maintenance tickets, roommate concerns, activity registration, arrival and departure processes
• Troubleshooting in all working areas of the department with a positive orientation and leadership mindset
• Coordinating with engineering and other departments in the case of emergencies such as fire or flood; communicating to residents and working with agents to assist flood clean up, or property evacuation
• Participating in administrative tasks related to scheduling and assignment of daily tasks
• Providing accurate data entry to property management system
• Conducting audits of Housing records and property management system
• Overseeing accurate and timely delivery of resident notices
• Key inventory management, issuing, collection and cost recovery
• Room inspection tracking, reporting, and filinghttps://careers.accor.com/global/en/job/resident-services-coordinator-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-101384