Director of Fairmont Gold

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Fairmont Gold is a hotel within a hotel where the art of exceptional service is elevated to create an exclusive personal experience. This experience showcases amenities such as a private reception desk and a comfortable Guest lounge. Fairmont Gold is dedicated to a consistent high quality of service designed to meet the needs and expectations of the discriminating business executive and leisure traveler. Fairmont Gold has an exclusive, dedicated and attentive team that provides the finest level of service and commitment to hospitality excellence.

The Director of Fairmont Gold is a vital element in Fairmont Gold’s “level of perfection.” This individual has a dynamic personality coupled with the mindset of a great business thinker. They embody the traits of a politician being able to communicate and motivate all supporting departments regardless of how they fell about the product; the role of nurturer in being able to foster relationships that vary with each Guest. To summarize an effective Director of Fairmont Gold should be the proverbial “Jack of all trades and master of all.”

Competitive Salary: $83,000-$87,000 gross annually, based on previous experience & education

Job Duties Include:

• Oversee Fairmont Gold operations, ensuring the highest level of guest satisfaction and adherence to Fairmont Standards.
• Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless service and promote Fairmont Gold offerings.
• Manage room inventory, upgrades, and special projects using Fairmont Revenue Management philosophies.
• Lead, supervise, and develop Fairmont Gold colleagues, maintaining effective communication and service excellence.
• Ensure operational accuracy, safety, financial accountability, and continuously improve guest experiences through feedback and innovative initiatives.

Your Skills & Qualifications:

• Minimum 2 years’ experience in 4-diamond hotel front office operations (asset)
• Familiarity with Forbes auditing processes and standards
• Proven record of exceeding guest expectationshttps://careers.accor.com/global/en/job/director-of-fairmont-gold-club-lounge-in-fairmont-banff-springs-banff-canada-jid-101377