Receptionist

DELANO Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

As a Receptionist at DELANO Dubai, you are the welcoming face of the property, responsible for creating a seamless, elegant, and intuitive arrival experience. You will ensure every guest interaction reflects the warmth, sophistication, and effortless style of the DELANO brand, from check-in to departure.

• Guest Welcome & Arrival Experience: Deliver a warm, polished, and personalised welcome, setting the tone for a refined luxury stay
• Check-In & Check-Out: Manage arrivals and departures efficiently, ensuring accuracy, smooth processing, and an effortless guest journey
• Guest Engagement: Build genuine rapport with guests, offering a calm, attentive, and professional presence throughout their stay
• Reservation Handling: Manage room allocations, preferences, and special requests with precision and attention to detail
• Service Excellence: Anticipate guest needs and proactively offer support, recommendations, and solutions
• System Accuracy: Maintain precise records in PMS systems, ensuring all guest information and billing details are correct
• Problem Resolution: Handle guest queries and concerns promptly and professionally, escalating where required to ensure swift resolution
• Communication & Coordination: Liaise effectively with housekeeping, concierge, and other departments to ensure seamless guest experiences
• Brand Standards: Maintain DELANO’s luxury presentation and service standards in all guest-facing interactions
• Lobby Presence: Ensure the front desk and lobby area remain organised, elegant, and reflective of the brand at all timeshttps://careers.accor.com/global/en/job/receptionist-in-delano-dubai-dubai-united-arab-emirates-jid-101248