Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Agent

Company Description

 

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Sports Bar.

Join a team where you can be all you are, grow and create your path, work with purpose, enjoy and feel valued.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!

 

Job Description

 

We are currently recruiting for a Guest Experience Agent.

As our next Guest Experience Agent, you will:

  • Deliver excellent service, answering incoming guest calls, both arriving and in-house
  • Be a customer journey expert
  • Positively respond to all calls and assist guests with their enquiries, by directing calls to the appropriate department, as required
  • Coordinate the contact of VIP guests prior to arrival to arrange special requirements for upcoming stays
  • Be knowledgeable of the hotel facilities, including Food and Beverage venues, to upsell the outlets
  • Manage high call volume with professionalism, providing exceptional service
  • Have a welcoming, warm and professional phone manner

 

Qualifications

 

What we are looking for:

  • Proficient in the use of all systems including, ResDiary, Duve, Opera, PABX, Eventbrite
  • Strong verbal and written communication skills and pride in personal presentation
  • A people person who is able to make genuine connections with their guests and colleagues
  • A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Director of Fairmont Gold

Job for: Locals

Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.   Job Description   Fairmont Gold is a hotel within a hotel where the art […]

Canada

Guest Experience Agent

Job for: Locals

What We need from you: ● Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language – extra language skills would be great, […]

United States

Welcomer

Job for: Locals

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand. From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te […]

New Zealand

Assistant Chef de Réception H/F

Job for: Locals

Description de l’entreprise   L’Ibis Paris CDG Airport c’est : un hôtel flagship au cœur de la zone aéroportuaire, une clientèle aux profils variés, 772 chambres, 5 points de vente restauration et 13 salles de séminaires.   Description du poste   Notre équipe recherche son/sa futur(e) Assistant(e) Chef de Réception en CDD pour accompagner et renforcer l’équipe […]

France

Reservation Agent

Job for: Locals

Novotel Kuala Lumpur City Centre Hotel that makes every moment matter Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such […]

Malaysia