Learning & Development Manager

Here’s what you’ll do during a typical day:

• Develop training programs:  Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
• Monitor and review performance:  Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
• Deliver continuous improvement:  Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
• Manage training records:  Track, maintain, and audit individual team member training records using designated systems and tools
• Oversee departmental training programs:  Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/212601