Front Office Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is differentbut you’ll mostly be:

  • Supervising your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
  • Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
  • Training team members on PBX procedures and taking the lead during an emergency or crisis when needed

     

What we need from you

  • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
  • Fluency in the local language – extra language skills would be great, but not essential 
  • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
  • 2 years of Front Office/Guest Service experience preferred

 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. https://careers.ihg.com/en/job-details/?jobref=Front+Office+Supervisor%7cUS%7c165412#172966

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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