Learning & Development Manager

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Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
• Implement and facilitate the Hotel Training Plan, ensuring alignment with the hotel’s strategic goals.
• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, in accordance with hotel training standards and brand promises.
• Coordinate and deliver training programs from internal and external providers.
• Use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
• Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.
• Evaluate the effectiveness of cross-training initiatives and explore opportunities for property training.
• Measure and assess feedback on learning experiences and their impact on sustainable change.
• Ensure all employees are proficient in using HERO.
• Create and present quarterly reports using HERO.https://careers.accor.com/global/en/job/learning-and-development-manager-in-fairmont-quasar-istanbul-istanbul-turkey-jid-101651