Spa Operations Manager

Spa Operations Manager

We’re looking for a Spa Operations Manager join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Spa Operations Manager at Mandarin Oriental Hyde Park, London, we expect from you:

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director

• In absence of the Spa & Wellness Director the Spa & Wellness Operations Manager will take over all responsibilities/duties, including guest/colleague problems, looking after VIP’s and attending meetings

• To assist the Spa & Wellness Director in ensuring the budget requirements are adhered to, with emphasis being on profitability

• To assist the Spa & Wellness Director in co-ordinating the day-to-day running of the Spa and to ensure the high standard of service is maintained.

• To be responsible for the progressive, professional and well-organised training induction for all staff in reception and administrative duties. All training must be properly recorded.

As a Spa Operations Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Spa Operations Manager candidate, you have experience within a luxury Spa environment and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and   have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is essential.

Our commitment to you: 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved onhttps://careers.mandarinoriental.com/jobs/spa-operations-manager-london-england-united-kingdom