Spa Treatment Manager

SPA TREATMENT MANAGER, SPA & WELLNESS

39 hours, 5 days per week

We’re looking for a Spa Treatment Manager to join our iconic Spa & Wellness team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Spa Treatment Manager at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director

• Dealing daily with the following: Guest complaints, Therapist needs, telephone calls and reception duties

• Complete Spa tours to review standards, procedures and operational status

• Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists

• Review treatment rooms which include treatment trolley, closet millwork, linens, treatment beds equipment upkeep daily to ensure all standards are met

• Responsible for motivating retail sales and ensure that all sales are recorded accurately

• Reading through emails regarding Spa, meetings, groups, and VIP’s

As a Spa Treatment Manager you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Spa Treatment Manager candidate, you will have an NVQ Level 2 and above in Beauty Therapy and have a proven track record of service excellence in a Spa environment. It is an advantage if you already have experience from within a luxury service environment.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

• 3 complimentary nights per year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount

• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• https://careers.mandarinoriental.com/jobs/spa-treatment-manager-london-england-united-kingdom