About Us
Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.
About the Role:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
This is an on-call position and scheduling will be based on business need.
This position is represented by Teamsters Local 856.
A little about your day-to-day:
What we need from you:https://careers.ihg.com/en/job-details/?jobref=Guest+Experience+Agent+ON+CALL+-+InterContinental+Mark+Hopkins%7cUS%7c165566#173106
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Apply Shortlist Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland’s coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete with decked bridge and waterfall. In your downtime, explore around K’gari by 4WD, swimming in crystal clear shorelines or taking a sunset cruise to watch […]
FINANCIAL RETURNS Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE Promote teamwork and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promptly […]
Apply Shortlist Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This […]
YOUR DAY TO DAY Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. DUTIES AND RESPONSIBILITIES Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any […]
