Concierge

YOUR DAY TO DAY

Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

DUTIES AND RESPONSIBILITIES

• Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Handle reservations and obtain/issue tickets where applicable.
• Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
• Respond appropriately to guest concerns or complaints in a timely manner.      Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.
• Promote team work and quality service through daily communications and coordination with other departments.      Be aware and prepare for all in-house group meetings and VIP arrivals.
• Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.

   

WHAT WE NEED FROM YOU

High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.  Some College and knowledge of locale preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Handling objects such as phone, computer keyboard

OTHER

• Communication skills are utilized a significant amount of time when interacting with guests and third parties.
• Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.
• May be required to work nights, weekends, and/or holidays.

  https://careers.ihg.com/en/job-details/?jobref=Full-Time+Concierge%7cUS%7c165574#173102