Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Hotel Indigo Naperville Riverwalk embodies the area’s rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.

Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy’s bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.

Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • https://careers.ihg.com/en/job-details/?jobref=Front+Desk+Agent+Part-Time+-+Hotel+Indigo+Naperville+Riverwalk%7cUS%7c165567#173133

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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