Duty Manager

Job Location:

Anantara Desaru Coast Resort & Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties & Responsibilities

Anantara Desaru Coast Resort & Villas team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
• Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
• Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs).
• Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences.
• Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction.
• Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities.
• Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations.
• Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services.
• Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management.
• Support departmental administration, including budget monitoring, audits, and operational reporting.
• Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager.
• Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures.

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