Overview: The Steward/Dishwasher is responsible for setting wares for dining outlets and banquets, retrieving and washing soiled wares, transporting supplies and food to service areas, and assisting the Kitchen with plating up Banquet meals. Clean and maintain equipment in Dishwashing/ Kitchen/ Cafeteria/ Compactor/ Storage areas. Assist in washing pots, pans and other kitchen utensils/equipment.
Essential Duties and Responsibilities:
- Monitor and maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Use correct cleaning chemicals for designated items, according to OSHA regulations.
- Set up and organize workstation with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift.
- Check the working condition of the dishwashing machine in accordance with specifications; rectify any deficiencies.
- Fill the dishwashing machine with specified amounts of designated chemicals. Ensure the temperature level of each cycle is set to standard.
- Organize the breakdown area for the drop off of dirty wares.
- Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
- Position wares in designated racks correctly and send them through the dishwashing machine only when full.
- Clean only designated wares in the dishwashing machine.
- Remove washed wares from the dishwashing machine and allow to air dry.
- Inspect the cleanliness and condition of all washed wares and rewash wares that do not meet standards.
- Sort, stack and store cleaned wares in designated areas.
- Handle all wares carefully to prevent breakage and loss.
- Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.
- https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Steward-Steward/3549
