People and Culture Manager

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.

The People & Culture Manager is responsible for leading all People & Culture functions within the hotel, ensuring compliance with company policies and local labour regulations while fostering a positive Heartist experience. This role oversees recruitment, talent development, employee engagement, performance management, payroll administration, industrial relations, and organizational culture to support the hotel’s operational and business objectives.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Develop and execute recruitment strategies to attract qualified talent.
• Manage the full recruitment cycle, including sourcing, interviewing, selection, onboarding, and orientation.
• Maintain talent pipelines for critical positions.
• Ensure all recruitment activities comply with company standards and employment regulations.

2. Learning & Development

• Develop the annual training plan and training calendar.
• Coordinate onboarding and orientation programs for new Heartists.
• Identify training needs through performance reviews and operational requirements.
• Monitor mandatory training completion and learning compliance.
• Promote continuous learning and career development.

3. Performance Management

• Coordinate the annual performance review process.https://careers.accor.com/global/en/job/people-and-culture-manager-in-mercure-serpong-alam-sutera-south-tangerang-indone-jid-102931