Reservations Agent – FTC

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent – FTC

Company Description

 

We’re looking for a 6-months fix term Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

 

Job Description

 

What you’ll do…

  • Manage new and existing individual rooms reservations through telephone, email and website reservations
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
  • Keep an eye on our booking channels
  • Maximise revenue and identify sales opportunities
  • Work with corporate clients/bookers and agents
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
  • Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
  • Step in for the Reservations Supervisor or Manager when needed

 

Qualifications

 

What we’re looking for…

  • A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
  • Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
  • You’re great with computers and on the phone
  • Since we’re opening in several exciting places, speaking additional lingos is an advantage
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

 

Additional Information

 

What’s in it for you…

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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