Guest Relations Supervisor

Key Responsibilities

• Supervise guest check-in, check-out, and overall guest service throughout their stay.
• Lead and support the Guest Relations team to deliver excellent customer service.
• Handle guest complaints, service recovery, and VIP guest requirements.
• Promote upselling of rooms, hotel services, and amenities to maximize revenue.
• Ensure reservations, room allocations, billing, and credit procedures comply with hotel policies.
• Monitor cash handling, shift closing, reconciliations, and operational reporting.
• Coordinate with other departments to ensure timely follow-up on guest requests and maintenance issues.
• Maintain awareness of hotel events and services to assist guests effectively.
• Ensure compliance with brand standards, grooming, health and safety, and confidentiality requirements.
• Assist with team training, performance supervision, and continuous improvement initiatives.
• Perform any other duties assigned by the Guest Relations Manager or senior management.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• 3+ years of experience in Front Office or Guest Relations, including supervisory experience.
• Strong communication, leadership, problem-solving, and customer service skills.
• Knowledge of hotel PMS, billing procedures, and front office operations.

  Can also connect at careers@radissonmbd.comhttps://radissoncareers.com/job/guest-relations-supervisor-in-noida-india-jid-34132