Director Rooms Division

Role Purpose

As Rooms Division Director you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met – always following safety and compliance requirements and local policies and procedures.

Key Accountabilities

People

• Direct everyday activity, plan and assign work work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
• Recommend or initiate any HR elated actions where needed
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue

Financial

• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
• Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Hit all personal/team sales goals and maximise profitability
• Help prepare the departmental budget and financial plans including the hotel marketing planhttps://careers.ihg.com/en/job-details/?jobref=Director+Rooms+Division%7cUS%7c166046#173536