Social Event Services Mana

DUTIES AND RESPONSIBILITIES

Client & Event Management

• Serve as the primary liaison for social event clients, including weddings, milestone celebrations, galas, social fundraisers, holiday parties, and other special events.
• Conduct planning meetings with clients to review event details, timelines, menus, room setups, décor requirements, and special requests.
• Build and maintain strong client relationships throughout the planning process and event execution.
• Anticipate client needs and proactively provide solutions to ensure a seamless and memorable experience.
• This position plays a key role in supporting guest service operations during peak periods and therefore often involves working evenings, nights, weekends, holidays, and special event dates. Flexibility in scheduling is essential to meet the operational needs of a luxury hotel environment.

Event Coordination & Execution

• Finalize event details and Banquet Event Orders (BEOs) for assigned social events.
• Coordinate all event logistics, including room configurations, audiovisual requirements, transportation, amenities, entertainment, and vendor access.
• Oversee event setup and execution to ensure all arrangements align with client expectations and luxury service standards.
• Greet clients and key event stakeholders upon arrival and remain available throughout events to address requests and resolve concerns.
• Monitor service delivery and event flow while ensuring guest satisfaction at every touchpoint.
• Inform leadership of significant issues, complaints, or service recovery opportunities.
• https://careers.ihg.com/en/job-details/?jobref=Social+Event+Services+Manager%7cUS%7c166103#173593