Executive Lounge Supervisor

EXPLORE MARRIOTT 

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024.

JOB SUMMARY

Responsible for supervising the Executive Lounge operation, managing the day-to-day operation. You should support the departments associates, maintaining a highly motivated team, driving standards and ensure costs are controlled. To assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Supervising Executive Lounge Operations:

• Supervise daily shift operations and provide direction to associates on duty. Position oversees the daily delivery of Executive Lounge operations.
• Ensures compliance with all Executive Lounge policies, standards, and procedures – be prepared and ready for the BSA, Forbes, and AA audits.
• Be present and understand associate positions well enough to perform duties in associates’ absence or to support the team when necessary and at peak periods.
• Ensure the open and close check lists are complete and that the team are ready to start service and the department is left in an acceptable manner when handing over.
• Conduct taste panels for the team to ensure they understand the menu.
• To drive sales and grow business – Ensure the team are trained on and execute upselling techniques.
• Manages inventories according to budget and business levels.
• To maintain an appropriate staffing level and ensure that sufficient staff is on duty to cope with the volume of business and operational needs, yet financial objectives are met.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Ensure areas are deep cleaned regularly.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately. https://careers.marriott.com/executive-lounge-supervisor-jw-marriott-grosvenor-house/job/148D0D89C8DB099D03780A9C970A1FE1