Substitute Bell Attendant

Substitute Bell Attendant

Mandarin Oriental New York is looking for a Substitute Bell Attendant to join our Guest Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Guest Service Department in New York the Substitute Bell Attendant is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guest’s luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology.

The Substitute Bell Person reports to the Director and Assistant Director of Front Office Operations.

As Substitute Bell Attendant, you will be responsible for the following duties:

• Initiate contact with guests entering the hotel
• Approach guests needing assistance
• Deliver luggage to the guest room within 15 minutes
• Be familiar with the entire room product including IT&T equipment
• Be familiar with all hotel services including spa and dining
• Deliver messages, packages and facsimiles within 15 minutes of receipt
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and PBX colleagues to ensure complete follow up
• Deliver newspapers to all guest rooms prior to 6 AM
• https://careers.mandarinoriental.com/jobs/substitute-bell-attendant-new-york-united-states