Adventure Center Associate

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Adventure Center Associate. As an Adventure Centre Associate, you will ensure guests feel welcomed, valued, and inspired to explore. Act as a brand ambassador who elevates every interaction through genuine engagement and anticipatory service.

What you will be doing:    

Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Deliver intuitive, refined, and personalized service consistent with Forbes-level standards
• Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment
• Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours
• Maintain cleanliness and presentation of the adventure center, retail store (Embark) and the winter activities center (seasonal), following daily checklists
• Ensure clear and detailed information bout Jasper, the destination, all available activities are shared with guests and visitors.
• Assist with resort activities and special events as required
• Familiarize guests and colleagues with Recreation facilities and programming
• Conduct guided tours and assist with group requests.
• Process transactions efficiently
• Adhere to hotel vehicle handling and safety policies when operating hotel or guest vehicles
• Act as first responder for any incidents and accidents while on duty
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assignedhttps://careers.accor.com/global/en/job/adventure-center-associate-in-fairmont-jasper-park-lodge-jasper-canada-jid-103815