Adventure Concierge

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

The Adventure Concierge is part connector, part storyteller, and part curator, who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations.

You’ll partner with skilled local guides, outfitters, and experience providers to match each guest with the perfect journey. You prepare guests with practical advice, gear insights, and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banff’s history and wildlife, you’ll create moments that feel elevated, genuine, and unforgettable.

Start Date: December 2026

What You’ll Be Doing

Guest Engagement & Experience Curation   

• Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.
• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.
• Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
• Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.
• Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.
• Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.
• https://careers.accor.com/global/en/job/adventure-concierge-in-rimrock-banff-emblems-collection-banff-canada-jid-116302